Contact Us
LOCATION
Township of Adjala-Tosorontio
7855 30th Sideroad
Alliston ON L9R1V1
Office Hours
Monday-Friday
8:30 a.m.-4:30 p.m.
Closed Statutory Holidays
Call: 705-434-5055
Toll Free: 1-855-534-5055
Mayor & Council
CAO
Building, By-law and Planning
Contact The Corporation of the Township of Adjala-Tosorontio
The Corporation of the Township of Adjala-Tosorontio
705-434-5055 ext:223
705-434-5051
Email Building Department
Corporate Services
Contact The Corporation of the Township of Adjala-Tosorontio
Contact The Corporation of the Township of Adjala-Tosorontio
The Corporation of the Township of Adjala-Tosorontio
705-434-5055 ext:245
705-434-5051
Email Trish Woods
Finance
Contact The Corporation of the Township of Adjala-Tosorontio
Contact The Corporation of the Township of Adjala-Tosorontio
Fire / Emergency Services
Human Resources
The Corporation of the Township of Adjala-Tosorontio
705-434-5055 ext:
705-434-5051
Email Human Resources
Public Works
Contact The Corporation of the Township of Adjala-Tosorontio
The Corporation of the Township of Adjala-Tosorontio
705-434-5055 ext:248
Email Public Works Department
Customer Service
Consistent with our Customer Service Policy, Customer Service Principles and our Customer Complaint Policy, the Township of Adjala-Tosorontio values our customers and is committed to providing excellent customer service in all aspect of our business.
You may also view our Corporate Communications Policy and our Social Media Policy which outline the roles and responsibilities of elected officials, staff, and community members in relation to the use of digital communication channels.
Our Customer Service Principles
The Township of Adjala-Tosorontio is committed to delivering exceptional service to our community.
- Be courteous and helpful
- Identify ourselves to customers by using our first name and the department in which we work
- When customer needs cross into a different department or level of government, strive to make the transfer as person-centred as possible
- Respond to customer requests in a timely, accurate manner – we commit to responding to customer inquiries across all supported service channels (in-person, phone, email, website, our official Facebook page and our official Twitter account within 2 business days
- Treat customers fairly and honestly while complying with all our policies, by-laws and regulation
- Be person-centered and consistent when applying judgment and discretion
- Ensure all customer service activities, processes, and standards are accessible to all
- Meet or exceed all AODA regulations
- A respectful workplace is a safe place for everyone who enters our doors, therefore harassment and violence will not be tolerated in our workplace.
- Provide our service in the most cost-effective and timely manner possible
- Be accountable to all customers and use feedback to improve our performance and service to our customers
- Measure and improve work processes by implementing innovative ideas, applying appropriate technology, training staff to be helpful and knowledgeable, and encourage teamwork among staff
Submit a complaint
Customer Complaint Policy
Customers may not always be satisfied with a service provided and should have the ability to express their issues or concerns to frontline staff providing the service. Customers are required to notify frontline staff in the department providing the service of their dissatisfaction with the intent of reaching a satisfactory resolution. Township employees will resolve issues or concerns of a customer to the best of their ability, working within our policies, by-laws and regulations.
If a customer is not satisfied with the handling of their complaint via regular customer service channels or by frontline staff, a formal complaint can be submitted.